Resources
Service & Support
Standard / Premium · Channels · Training
Service Tiers
| Tier | Includes |
|---|---|
| Standard | Installation & deployment · basic training · weekday 5×8 support · version updates |
| Premium (paid add-on) | 7×24 support · dedicated CSM · custom development · deep training / consulting |
Support Channels
| Channel | Use | Status |
|---|---|---|
| Documentation site (this site) | Self-serve 80% of issues | ✓ |
| API reference | For integration development | ✓ |
| Email sales@evoseai.com | Sales / trial / quote | ✓ |
| Email support@evoseai.com | Technical support / issue reports | ✓ |
| Email security@evoseai.com | Private security disclosure | ✓ |
| In-app tickets | Submit directly within Evose | |
| Phone | Premium only | ✓ |
Training Curriculum
| Audience | Course |
|---|---|
| Administrators | Platform · permissions · monitoring · deployment |
| Builders | Agent · Workflow · API · advanced techniques |
| End users | Workbench · Library · Schedule |
Training Formats
| Format | Frequency |
|---|---|
| Onsite training | Standard for Private customers |
| Online webinars | Monthly public sessions |
| Video tutorials | Roadmap |
| Self-serve docs | Continuously updated |
SLA (SaaS)
| Item | Commitment |
|---|---|
| Availability | 99.9% |
| Response time | API < 500ms P95 |
| Data RPO | < 1 hour |
| Failure RTO | < 30 minutes |
Under Private, SLA depends on the customer's own deployment and ops; the same standard is recommended.
Security Vulnerability Response
| Severity | Response |
|---|---|
| Critical | 24h |
| High | 72h |
| Medium | 7d |
| Low | Next release |
Next Steps
- Issues → support@evoseai.com
- Trial → sales@evoseai.com
- Vulnerability reports → security@evoseai.com