Three pillars × 4 dimensions · Org-level observability · Credit cost attribution

Observability

Three pillars × four dimensions. Org-level observability covers all workspaces. Every dollar of cost, every call, every conversation is visible.

Three Pillars

Logs                     Metrics                       Traces
├─ App execution         ├─ Call volume                ├─ Request traces
├─ User actions          ├─ Response time (P50/P95/P99) ├─ Agent execution path
├─ Model calls           ├─ Resource utilization       ├─ Workflow node latency
└─ System errors         └─ Quality scores             └─ Cross-service graph

4 Dimensions

Dimension	Used to answer
Organization	How many Credits did the company spend today? Which workspace consumed the most? Overall performance?
Workspace	Cross-workspace comparison · Team productivity · Most popular resources
Resource	Where is this Agent / Workflow / KB slow? Cost breakdown?
User	Who uses it most? Whose pattern is anomalous? Personal productivity?

Credit Cost Attribution (SaaS)

The observability page directly shows the multi-dimensional breakdown of Credit consumption:

Today total: 1,234 Credit
By workspace: workspace-customer-service 643 (52%)
              workspace-marketing 312 (25%)
              workspace-research 279 (23%)
By type:      Model calls 1,012 (82%)
              Tool calls 167 (14%)
              KB storage 55 (4%)
By user:      Alice 287 (23%)
              Bob   178 (14%)
              ...

→ See Pricing & Credits

What a Trace Looks Like

Workflow.run [3.2s · 4 nodes · 0.052 Credit]
├─ start [0.01s]
│   └─ input: {topic: "RAG pitfalls"}
├─ Generate Outline [1.4s]
│   ├─ model: claude-3-5-sonnet
│   ├─ tokens: in=220 out=580
│   ├─ cost: 0.012 Credit
│   └─ output: <JSON outline>
├─ Expand Body [1.7s]
│   ├─ model: claude-3-5-sonnet
│   ├─ tokens: in=800 out=1500
│   ├─ cost: 0.038 Credit
│   └─ output: <Markdown>
└─ end [0.02s]
    └─ output: {article: "..."}

Every step's cost and latency is attributable.

Workspace Level vs Org Level

	Workspace level	Org level
Scope	One workspace	All workspaces
Who sees it	Workspace owner / admin	Org admins only
Use	Debug a single Agent · team optimization	Compliance · cost allocation · cross-workspace comparison